Privacy Policy

This Privacy Policy explains how Tees Valley Refurbishments Ltd (“we”, “us” or “our”) collects, uses and protects personal information when you use this website, contact us or enquire about our bathroom fitting and installation services.

We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Who we are

Tees Valley Refurbishments Ltd is a bathroom fitting and installation company registered in England and Wales.

Company number: 15730052 Registered office: 43a Bowesfield Lane, Stockton-on-Tees, England, TS18 3ET

The registered office is not a public showroom.

For questions about this Privacy Policy or how we use your personal information, contact:

Email: info@teesvalleyrefurbishments.co.uk Phone: 07763 408690

Tees Valley Refurbishments Ltd is the data controller responsible for the personal information described in this policy.

Information we collect

We may collect personal information when you:

• complete a quote, enquiry or callback form;
• contact us by telephone, email or WhatsApp;
• arrange a bathroom survey;
• request or accept a quotation;
• become a customer;
• provide feedback or a customer review.

The information we collect may include:

• your name;
• telephone number;
• email address;
• property address or general location;
• details about the bathroom project or work you are considering;
• photographs or information you provide about the property;
• correspondence between you and Tees Valley Refurbishments Ltd;
• quotation, invoice and payment records;
• information required to manage guarantees, complaints or follow-up work.

You do not have to provide personal information, but we may be unable to respond to an enquiry, prepare a quotation or carry out work without the necessary details.

Website and analytics information

When you use the website, certain technical and usage information may be collected, including:

• pages visited;
• links or buttons selected;
• approximate location;
• device and browser information;
• the date, time and duration of a visit;
• referring website or search engine information.

We may use Google Analytics to help us understand how visitors use the website and improve its content and performance.

Analytics cookies and similar technologies should only be activated after you have given permission through the website’s cookie controls.

How we use your information

We may use personal information to:

• respond to enquiries;
• contact you about a requested survey or quotation;
• arrange and carry out property visits;
• prepare and manage quotations;
• provide bathroom fitting and installation services;
• communicate with you during a project;
• issue invoices and record payments;
• deal with questions, complaints, guarantees or follow-up work;
• maintain accounting, tax and business records;
• protect the business against fraud, legal claims or disputes;
• improve the website and understand how it is used;
• comply with legal and regulatory obligations.

We do not sell personal information.

We do not use your details for unrelated marketing or provide them to other organisations for their own marketing.

Our lawful bases for using your information

Depending on the circumstances, we rely on the following lawful bases:

Taking steps before entering into a contract

We use this basis when responding to your enquiry, arranging a survey or preparing a quotation at your request.

Contract

We use this basis when personal information is needed to provide agreed services, manage the project, communicate with you, issue invoices or deal with contractual guarantees.

Legal obligation

We use this basis when we must retain or provide information to comply with accounting, tax, insurance or other legal requirements.

Legitimate interests

We may use personal information where reasonably necessary to operate and protect the business, maintain appropriate records, respond to complaints, establish or defend legal claims and improve our services.

We consider whether these interests are proportionate and whether they affect your rights and freedoms.

Consent

We rely on consent where required, including for non-essential analytics cookies. You may withdraw consent through the website’s cookie settings.

Who we share information with

We only share personal information where reasonably necessary.

This may include:

• website hosting and technical service providers;
• email and communications providers;
• payment, invoicing and accounting providers;
• professional advisers, insurers or legal representatives;
• trusted trades or service providers involved in delivering agreed work;
• HM Revenue & Customs, regulators, courts or authorities where legally required;
• analytics providers where you have consented to analytics cookies.

These providers may only use information for the relevant service or purpose and must handle it appropriately.

We do not provide customer information to third parties for their own marketing.

International processing

Some technology, communications or analytics providers may process information outside the United Kingdom.

Where this involves a restricted international transfer, we take reasonable steps to ensure that an appropriate legal safeguard or recognised transfer mechanism is in place.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

As a general guide:

• enquiries that do not lead to work will normally be deleted when they are no longer reasonably required, usually within 12 months;
• quotation and survey information may be kept where required to respond to follow-up enquiries or manage business records;
• contracts, invoices, payment records and associated project records will normally be retained for up to six years after the end of the relevant financial year;
• guarantee and workmanship records will be retained for the applicable guarantee period and may be kept longer where needed for insurance, legal claims or disputes;
• analytics information is retained according to the settings applied to the relevant analytics service.

Information may be kept for longer where required by law, an insurer, a regulator or an ongoing legal dispute.

How we protect your information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access to business records and systems is limited to people and service providers who reasonably require it.

No internet or electronic storage system can be guaranteed to be completely secure.

Your data protection rights

Depending on the circumstances, you may have the right to:

• ask for confirmation that we hold information about you;
• request a copy of your personal information;
• have inaccurate or incomplete information corrected;
• request deletion of your information;
• request that the use of your information is restricted;
• object to certain uses of your information;
• receive certain information in a portable format;
• withdraw consent where processing is based on consent;
• complain about how your information has been handled.

Some rights are subject to legal conditions and may not apply in every situation.

To exercise a data protection right, contact:

info@teesvalleyrefurbishments.co.uk

We may need to verify your identity before completing a request.

You may also complain to the Information Commissioner’s Office if you believe your personal information has been handled improperly.

Cookies

The website may use:

Necessary cookies

These cookies are required for essential website functions and do not normally require consent.

Analytics cookies

Analytics cookies help us understand how visitors use the website. These are non-essential cookies and should only be activated after you have given permission.

Where cookie controls are available, you can accept or reject analytics cookies and change your preferences later.

Rejecting analytics cookies should not prevent you from accessing the main content or services available through the website.

You can also delete or block cookies through your browser settings, although blocking necessary cookies may affect certain website functions.

Third-party websites and services

The website may contain links to third-party services, including Google, Checkatrade, WhatsApp and social media platforms.

Those organisations operate under their own privacy policies. We are not responsible for how third-party websites or services collect and use information after you leave our website.

Automated decision-making

We do not use personal information to make decisions about customers solely through automated processing or profiling.

Changes to this policy

We may update this Privacy Policy when our services, website systems or legal obligations change.

The most recent version will remain available on this page, together with the date it was last updated.